PART 1: GENERAL RENTAL CONDITIONS OF THE ESTABLISHMENT

Summary:

Summary of rental conditions and our pets - smoking policy:
pets are not accepted
It is forbidden to smoke in the house
It is forbidden to smoke or barbecue on the balcony or the wooden terrace due to the risk of fire or burns
The house is suitable for 2 – 6 adults (+ 2 children)
The holiday home is mainly designed to accommodate families. Groups of young people (celebrants) and students are not admitted.
Immediately report damage to the lessor
The security deposit will be refunded to the account you specified within 14 days of your stay.
The house must be left clean, the dishes are done and sorted in the kitchen.
The trash cans in the kitchen and bathrooms are emptied by you. Sort plastic bottles, cans, odds and ends, paper, cardboard in the appropriate sorting bin. You bring the glass into the glass container yourself.

Included in your payment:

Final cleaning
Sheets and bath and kitchen towels, beds made on arrival (if you have chosen and paid for this option when booking)
Consumption of electricity, gas, water (normal domestic consumption).

Please note: Our establishment is not equipped to charge electric vehicles.
We charge more than household water or energy consumption at the rates in effect at the time of stay:
Electricity: €0.80 per KWh (consumption greater than 10 KWh per day)
Water: €8 per M3 (consumption greater than 1 m2 per day)
Gas: €4 per M3 (consumption greater than 4 m2 per day)

The price does not include

deposit: €300 , tourist taxes (1 € per person/per night) and optional: bed linen: € 15 per person

We rent the gite by:

weekend (from Friday 4 p.m. to Sunday 8 p.m.)
long weekend (from Friday 4 p.m. to Monday 11 a.m.)
midweek (Monday 4 p.m. to Friday 11 a.m.)
week (from Monday or Friday 4:00 p.m. to Monday or Friday 11:00 a.m.)
school holidays only per week (from Friday 4 p.m. to Friday 11 a.m.)
special weekends: please contact

ARTICLE 1: GENERAL PROVISIONS

The reservation is agreed with the lessor Balliauw Patrick / Gîte Allongueroye

• Domicile (of the lessor): Hubermont 3 D, 6983 ORTHO (La Roche-en-Ardenne)
• Telephone: +32 496 522 033
• Email address: balliauw@live.be
• Bank account (of the lessor):  IBAN BE25 9795 9860 4482 (BIC : ARSPBE22)
• VAT number (if applicable): BE***

The contract is a tourist rental contract. The rental period constitutes an essential condition without which the contract would not have been concluded. The tenant cannot establish his domicile in the rented building.

The establishment includes 1 accommodation(s) for a respective capacity of 6 people.

Accommodation details 1: Gîte Allongueroye;Bonnerue 44, 6663 Mabompré (Houffalize); capacity of 6 people

Accommodation 2 details (if required): detail

The tenant is required to respect the maximum capacity announced in the rental. Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the amount of the rental remaining definitively acquired by the lessor.

The tenant must present himself on the specified day and at the times indicated. In case of late or deferred arrival, the tenant must notify the lessor.

ARTICLE 2: TERMS OF CONCLUDING THE CONTRACT

Formula 2 – Partial prepayment

The rental is effective by the payment of a deposit of 30% of the price of the stay:

• (either) collected by the secure payment system (Stripe) when booking online;
• or to be paid to the lessor's bank account number within 7 days of receipt of the electronic booking confirmation (voucher))

The balance of the stay (70% remaining) is to be paid by bank transfer no later than 42 days before arrival to the bank account number of the lessor or via the payment link (via our account with Stripe) which you can find in our own reservation confirmation (sent personally by the landlord ) (check your Spam folder)

Any reservation made within 7 days before the arrival date is considered late. In this case, the balance of the stay will be paid to the lessor's bank account number upon receipt of the confirmation of the electronic reservation (voucher), that is to say before the start of the stay .

Unless otherwise specified in the reserved offer, the price of the stay does not include:

• Bail :€300.00 (price in words)
• Charges: tourist taxes 1,00 €/day (/person) or ***.** €/kWh (price in words)
• End of stay cleaning: ***,** € (price in words)
• Sheet rental: € 15/person (price in words)
• Breakfast: ***,** €/person
• Other: ***,** € (price in words)

ARTICLE 2 bis: THE DEPOSIT

The deposit, in the amount of €300.00 (price in words), will be paid 21 days before the stay by transfer to the lessor's bank account number or deposited in cash on arrival.

The lessor reserves the right to refuse access to the establishment if the deposit is not paid.

The deposit will be returned within 14 days of departure if there is no damage to the accommodation, outbuildings and surroundings.

The deposit is intended to cover all debts for which the tenant may remain liable to the lessor when the premises are returned.

In the event of a dispute, the lessor may, under his responsibility, keep the deposit until the responsibilities are clearly established.

If it turns out that the tenant is not liable for the sums claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount to be returned in the end.

ARTICLE 3: SOLIDARITY

In the event of multiple tenants, the person who made the reservation is responsible for the debts and claims of all the tenants.

ARTICLE 4: LATE PAYMENT

If the lessor does not receive the payments within the time allowed, he may waive the rental by registered letter or e-mail within the days following the date scheduled for the payments.

This clause does not apply to late reservations.

Any amount owed by the lessee, and not paid days after its due date, will produce ipso jure and without formal notice, for the benefit of the lessor, interest at the legal rate per month from its due date, the interest for any month started being due for the entire month.

ARTICLE 5: CANCELLATIONS – EARLY DEPARTURE – NO-SHOW

a) Cancellation by the tenant

Any cancellation must be notified by registered letter or e-mail and addressed to the lessor.

The cancellation conditions determined in the dematerialized order form (voucher) apply.

In the event of force majeure (or act of the prince) for one or the other party:

1.The date of performance of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement could be found within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is canceled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

b) Cancellation by the lessor

Any cancellation must be notified by registered letter or e-mail and sent to the tenant.

The cancellation conditions determined in the dematerialized order form (voucher) apply.

In the event of force majeure (or act of the prince) for one or the other party:

1.The date of performance of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement could be found within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is canceled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

c) Early departure

The premature departure of the tenant does not entail any refund, even partial, of the price of the stay.

d) Non-presentation of the tenant (no-show)

If the tenant does not show up within 24 hours of the arrival date mentioned on the contract:

• the booking becomes null and void;
• the payments remain with the lessor who reserves the right to claim the balance from the tenant;
• the lessor can dispose of his property.

ARTICLE 6: RESPONSIBILITIES – INSURANCE

a) Fire insurance

The tenant must be covered by Fire Insurance (resort) for the damage he could cause to the building and the rented furniture.

The tenant declares, after having checked it, to be covered for such risks by his personal fire insurance (holiday insurance).

In the event of a breach, the tenant undertakes to sign a contract covering this risk.

b) Family Liability Insurance (private life)

The tenant declares that he is covered by a Family Civil Liability insurance (private life).

In the event of a breach, the tenant undertakes to sign a contract covering this risk.

ARTICLE 7: PETS

Pets not allowed

Pets are not accepted. In the event of non-compliance with this rule, the lessor has the right to refuse the tenant entry into his establishment. The refusal can in no case be considered as a modification or a breach of contract at the initiative of the lessor, so that in the event of the tenant's departure, no refund can be considered.

ARTICLE 8: USE AND OCCUPANCY OF PREMISES

The tenant undertakes to adopt a behavior respectful of the inhabitants and the environment in general (fauna, flora, various equipment, etc.). He uses the rented property in accordance with its destination and as a prudent and responsible person.

The tenant must return the property in the condition in which he received it. He answers for any loss or damage to the lessor.

Animated parties such as student guindaille, burning of panties, dance party... are not allowed.

ARTICLE 8 bis: STATE OF PLAY

At the beginning and at the end of the stay, an inventory of the equipment of the rented property is carried out. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment.

Any discrepancy with the inventory or anomaly must be reported to the lessor no later than 10:00 a.m. the day after the day of arrival.

ARTICLE 9: COMPLAINTS

Any complaint must be sent to the lessor by registered letter or e-mail within 8 days after the end of the stay.Supporting documents must be attached.

In the absence of agreement between the parties, only the courts of the judicial district of the place where the accommodation is located are competent.

ARTICLE 10: CONTROL OF TRAVELERS

The lessor is entitled to carry out the control and registration of the identity of all the occupants of the accommodation in accordance with the law of 2007. The tenant must present a valid identity document (identity card or passport ).

ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS

Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all the clauses at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the establishment.

PART 2e: GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA THE ORC

ARTICLE 1: OBJECT

These general conditions apply to all online reservations made with our establishment, using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

ARTICLE 2: OFFERS

All of our advertisements, web pages or offers are developed in good faith and based on available data. Maps, photos and illustrations are presented for information purposes and are not contractual. They can be modified before the finalization of the reservation.The customer authorizes us to correct any obvious material errors in the information that we communicate to him.

ARTICLE 3: PRICE

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any supplements are clearly indicated before the reservation is made for the service.

The customer authorizes us to correct any obvious price errors.

ARTICLE 4: RESERVATION

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking methods of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be engaged in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.

ARTICLE 5: RESERVATION PROCESS

Reservations made by the customer are made via the dematerialized reservation form accessible online on the reservation tool. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer agrees, prior to any reservation, to complete all the information necessary for the reservation. The customer certifies the veracity and accuracy of the information transmitted. Once the final choice of services to be booked has been made, the booking procedure includes the following steps until validation:the seizure of the bank card in the event of a request for guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) services(s) and, finally, the validation of the reservation by the customer.

ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATION

The reservation tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of reservation made as well as the address of the establishment. to which the customer can lodge his complaints.

ARTICLE 7: RIGHT OF WITHDRAWAL

It is recalled that, in accordance with article VI.53 of the Code of Belgian Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:

- accommodation other than for residential purposes (e.g. holiday accommodation),

- transportation,

- car rental,

- catering and services related to leisure activities.

ARTICLE 8: RESPECT FOR PRIVACY

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us with is necessary for the processing of your reservation and is essential for the management and provision of the services (article 6.1.b of the aforementioned Regulations). For these purposes, your data may thus be transferred to our partners, including Elloha.com which manages the booking tool, online payment service providers, service providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment service provider to the bank of the establishment, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by e-mail or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have a right of access, rectification, erasure of your data, as well as a right of opposition to the collection of your data.These rights can be exercised by sending us an email, mentioning your surname, first name and address as well as the subject of your correspondence.

Your complaints relating to the collection and processing of your personal data can be addressed to the competent supervisory authority.